What our Customers say...


I love this branch of SERVPRO.  Ben, Jordan and the team are the best group of people who made my horrible condo flood seem manageable. Shout out to the amazing contents manager, Steph.

Where do I even begin? This company has been AMAZING to work with on multiple projects of a property portfolio we oversee. Their quick efforts, excellent detail, and communication is everything you need in any emergency or urgent matter. They answer all my questions and concerns, and follow up whenever needed. 

Also, they specialize in all of Downtown so have high knowledge in all the communities. This makes for a very easy and smooth process (especially with HOA's :) )

Lisa & Ben, thank you for all you do and leading such a great team! Greatly appreciate all the hard and professional work!

My condo had major water damage due to a small fire in the unit above, and the fire sprinklers going off. Thank goodness this SERVPRO franchise got the job to help me... awesome group of caring people. Shout out to Steph the contents manager for taking such great care of my belongings!!

So we have a rental unit on the 3rd floor of a condo building in Little Italy, and the washing machine water-level sensor switch failed... Yup, flooded half of our unit and the ceiling / walls of the unit down stairs. We called SERVPRO right away, oh we had never used SERVPRO services before, but thankfully a few months ago our neighbors had a bathroom tub overflow in their 3 story home and it flooded all the way to the garage. In talking with our neighbors about their experience and repairs they highly recommended SERVPRO, if we ever needed such. Well we did and so we call SERVPRO... They were out their very quickly and sucked up all the water, even from the washing machine tub. They masked off the unaffected areas with plastic walls, took off the base boards, cut out the wet drywall and removed the wet carpet pad... They setup their blow dryers and let evaporation do the rest. Then they came back and inspected the walls / floors and not finding any remaining water they quickly restored the walls, carpet pad and base boards, looks like new. 

Quick response and excellent service.  We had a listing that was affected by a water main break.  Owner was off-site at the time.   Tanya was quick to meet me at the property and walk us through the process.  As soon as the Owner gave the green light, Jordan was on-site to begin the remediation process.  They kept us informed the entire time.  Very impressed with the professionalism of the entire crew, their care of the building, and of our client. Love SERVPRO San Diego City SW!

Our insurance company sent SERVPRO of San Diego City Southwest to deal with the little flood caused by the failure of a valve on our dishwasher. They were prompt, professional, and did a great job. They set up fans and dehumidifiers. The areas with wet dry wall were cut out.  During the next week they packed up the lower kitchen cabinets, removed those cabinets, packed up our office, and dining room. The rooms were dried out within a week. Everyone was helpful, thoughtful and very professional.

What a gift you guys are. I cannot thank you enough for helping me with the recent fire at my home in La Mesa. I would be lost without you, and everyone on the SERVPRO of San Diego City SW team was incredible throughout the entire process. I'm so grateful I found you.

You guys are the best!!! My go-to restoration company in San Diego. Thank you for all of your hard work with my clients. I always know they are in good hands with you. Thanks SERVPRO of San Diego City SW!

I recently had a nasty mold problem in my home and called SERVPRO of San Diego City SW to handle it. They came in and gave me a free estimate, talked to me about the entire process, and helped reassure me that everything would be fine. Needless to say, I hired them, and I am so glad I did. The best restoration company in San Diego!

I wouldn't hesitate to recommend you guys to anyone in my network. The team of SERVPRO of San Diego City SW handled the recent water damage claim at my commercial property with great attention and detail, and kept me in the loop of communication every step of the way. Thanks a lot.

Ya'll were great! Thanks so much for helping us with our home after Harvey! Everyone was kind and friendly, and we appreciate the great attention.

We had mold in our bathroom, and SERVPRO of San Diego City SW went above and beyond in helping us get rid of the mold and repair our bathroom. They were considerate, professional and did an amazing job. From working with Ben and Tawny in the office to the final product, it was great. I mean - having a moldy bathroom SUCKS, but SERVPRO made it as painless as possible. Thanks you guys!

We had an amazing experience with SERVPRO! After our neighbor one floor above left their hot water running for two hours, we had a massive amount of damage. 

SERVPRO came over immediately at 8 pm, assessed the damage and started dry out and demo that night. 

SERVPRO of San Diego City SW began the rebuild immediately; they stayed on budget, on task and completed the work on time. Lisa and Ben provided professional service that inspired trust and confidence in their work. They never cut corners, and replaced all the fixtures with the same quality or better.

Throughout this water trauma, I even feel like I developed a professional friendship with them, their service was so caring and personal. I would highly recommend them for any type of repair.  They are our go to people from now on!!

Thanks a million for the good service on the recent fire cleanup and deodorization you did for my client in Coronado. They were so thankful, and so am I. A+ for the entire team, especially Dave.

Thanks for doing the fire cleanup at my property in Point Loma.  We couldn't have been in better hands.  We appreciate all that you did, working hand-in-hand with our insurance company to make the process smooth and easy on us.

Thank you for always taking good care of my clients.  It's so nice to know someone is truly looking out for their best interest.  

I give you guys a 10 out of 10. I would certainly recommend SERVPRO of San Diego City SW for any mold or other work. Thank you for your efficient and timely work.  

5 star restoration/remediation company all the way! Great group of hardworking people who care about their customers. They will make your property "Like it never even happened."

Thank you to the entire SERVPRO of San Diego City SW team for holding my hand through the devastating water damage that destroyed my townhome. You were all so polite and professional, and I am so happy I was referred to your team. 

Thank goodness I was referred to SERVPRO of San Diego City SW from my realtor. What several other restoration companies failed to properly diagnose, your team found immediately. What a genuinely good group of people. I was very impressed with the entire team, and more than anything, thrilled with the service I received.

I was blown away by how careful and respectful the crew was when working. The set up, prep, etc, etc was clean. I tend to ask lots of questions and hover over work. They were all kind to me when I did so. 

One of the guys found a diamond earring in bathroom and handed it to me. Seriously conscientious people working here.

Our final total was actually lower than the bid as they didn't need to do as much as they thought. They could have padded another fee or whatever to make the bid and final match but no. They're just really good honest people. 

The SERVPRO of San Diego City SW team made themselves immediately available, had solutions for all of our areas of concern after a sizable water event that lead to intrusion, and mobilized immediately. Their team was knowledgeable, flexible and professional. They coordinated with my Superintendents seamlessly and provided all documentation required to show that all areas of concern had been fully addressed. If the circumstance arises again, SERVPRO of San Diego City SW is my first call.

I am the owner of a 20,000 square foot commercial office building in Poway. When I came in on Monday I saw that the entire building was saturated with water from a broken water fountain on the second floor. I immediately called a local restoration company who told me I'd be better off calling SERVPRO of San Diego City SW. I asked if I should call someone local, and they assured me I needed to call SERVPRO of San Diego City SW and I did. I am so happy I made that call. They responded to my needs within 45 minutes with a crew of professionals that got right to work. This team is incredibly smart, hardworking, have top-notch communication skills, and genuinely care about doing good work and making their clients happy, while also handling the pain-in-the-neck insurance aspect of this type of work. If you are considering hiring SERVPRO of San Diego City SW, do it. You will not be disappointed. Some of the best people I've worked with in a long, long time.

We are so happy we found SERVPRO of San Diego City SW to do our fire cleaning after the recent fires. Your team is amazing. Very thorough, very nice, and so helpful. Dealing with smoke and soot cleaning was daunting for us, thank you for making it as easy as possible.

Your team did a great job when our home suffered water damage from a plumbing leak. We're very appreciative of their work. We are so happy that our agent referred you guys. So pleasant and helpful. Thank you.

The SERVPRO of San Diego City SW team was hardworking and most of all communicated with me times of arrivals as well as progress of the job.

Earlier this year I had severe water intrusion in my rental condo in Rancho Bernardo. The Home Owners Association was unresponsive and my property manager was on an extended vacation.

Jordan of SERVPRO of San Diego City SW went above and beyond. He stepped in and even communicated directly with my tenants and me and assured us it would be taken care of which it was. He provided me with options and put the tenants at ease during this unsettling process. He was fantastic; his customer service second to none. When my property manager returned, I shared with her how amazingly helpful and reassuring SERVPRO of San Diego City SW was during her absence, and that I would highly recommend them.

Quick response when I called. Everyone was friendly and very attentive to our questions.

Used SERVPRO of San Diego City SW services when my business needed a thorough cleaning after a biohazard issue. It wasn't an easy job and I really appreciate all the efforts from everyone at the company. Thank you.

Very thorough cleaning done after a fire nearly destroyed my entire home in Pacific Beach. Thank you. Very pleased with your services.

I absolutely love these guys. My house was flooded during one of San Diego's epic 3-inch rain storms (seriously...has the city heard of drainage??). I called a several companies when it happened, but SERVPRO of San Diego City SW were the only ones able to immediately send out a crew to assess the damage, suck out the water, set up machines, etc. etc. They worked closely with my insurance to get everything sorted - and everyone knows what a pain insurance companies can be. They were the MOST professional company and so great to work with. They went above and beyond in all my millions of requests (and I can definitely be picky). They're super communicative and truly listened to me. I worked closely with Ben & Jordan and can't say enough about how fantastic my experience was with them. I even recommended them to a friend who is a property manager and he has used them several times since then. He also has nothing but positive things to say about every interaction he has had with them. Thank you guys so much!!

Thank you for a job well done!!! My home no longer has mold!

Very pleased with the job completed by this SERVPRO franchise. I own a number of properties throughout San Diego and if I ever have issues in the future, I'll be using them again.

Really happy with the work from SERVPRO of San Diego City SW. I have a rental property in San Diego and live out of town. This team knows their stuff and is very communicative. They saved me money where they could since I had to pay out of pocket, and they were very easy to work with. Thanks, guys.

Unfortunately my home was partially destroyed due to an electrical fire. The fire destroyed our walls where we discovered mold. Dealing with insurance can be a nightmare, but SERVPRO of San Diego City SW made the process just a little bit easier. They're very knowledgeable, and they were very punctual and communicative. I wanted to know what the plan was day-by-day and they happily accommodated my requests and went things didn't go to plan, they always had a backup alternative and kept me in the loop. Hope I never have to use a restoration company again, but if I do, I know who I'm calling.

I highly recommend using this SERVPRO branch. I am not an easy person to please and expect the utmost professionalism, communication and honesty when dealing business -- and it's hard to come by.  I was extremely pleased and impressed.  They were accommodating, honest, took lots of time to explain things, and went out of their way to help me talk to my insurance, and even call a separate home owner to explain things that were affecting her unit.  A+

My company occupied just one office of a multi-unit commercial building. An electrical fire destroyed a majority of the units. My renters insurance suggested I call SERVPRO, and I'm so glad I called SERVPRO of San Diego City SW. Incredible service from start to finish. Even the property owners decided to use them for the work they were responsible for. Thanks, Ben and team!

I'm not an easy person to impress. I own a number of large commercial buildings in San Diego and have had my share of headaches due to vendors... not with SERVPRO of San Diego City SW. I had a large commercial building in Poway suffer from extreme water damage and never have I felt luckier to have found this team of incredibly smart and hardworking people. A+ all the way. Would not hesitate to use them again.

My new home had a roof leak thanks to a recent storm in San Diego. SERVPRO of San Diego City SW took great care of us and walked us through several options we had. Truly good people who care about their customers. Thank you.

Thank you!!!! Ben and Jordan and the entire SERVPRO of San Diego City SW are amazing. My condo looks as good as new thanks to you guys! You are the best.

The only good thing to come from the fire that destroyed my home was finding SERVPRO of San Diego City SW. A true five-star restoration company. Thanks to the entire team for taking good care of me.

You guys did a great job with helping me put my home back together after that awful fire. So glad I found your team. Thanks for all you did for me and my family.

Thanks so much for walking me through the entire process when my condo was damaged due to a leak. Really glad I found SERVPRO of San Diego City SW. Thank you!

We ran into some challenges with our property due to storm damage. SERVPRO of San Diego City SW provided some excellent recommendations and alternatives. Appreciate everything you did for us, thank you.

They were extremely helpful in updating me and providing excellent advice. The staff is professional, neat and courteous. Would highly recommend for all mold services.

"Wow. There are no words to thank you for all you've done for us with the mess at our rental unit. Finding such a large amount of mold in our unit was so scary, and we appreciate you holding our hands throughout the entire process! Thank you, thank you, thank you."

"As a commercial property owner I've dealt with my fair share of restoration companies. Without a doubt SERVPRO of San Diego City SW is the best I've ever seen. I appreciated the communication efforts from everyone in the office and field, and appreciate that you stuck to the rigid timeline I set forth. Hope I don't need your services again in the future, but if I do, won't hesitate to call."

"THANK YOU!!!!! The fire that destroyed my office nearly destroyed my spirit. Enter SERVPRO of San Diego City SW. You guys helped me through the entire process and did such a great job. And everyone was so nice."

"Thanks for a speedy job and a job well done remediating the mold found in my garage. Happy I found you guys."

"We had an emergency water loss at a major commercial property in downtown San Diego in the middle of the night. SERVPRO of San Diego City SW were the only ones that answered their phone and boy am I glad that was the case. This group of people is amazing. Dedicated, smart, insanely hardworking. We really lucked out with finding them. Our client was SO happy with their demeanor and work that they will now only use SERVPRO of San Diego City SW in the future. You couldn't find a better group of people to walk you through this process - whether it be commercial or residential. Thank you guys."

"OMG, this team has been awesome. I'm sooo glad my insurance company recommended them. This experience with SERVPRO of San Diego City SW has been MUCH better than an experience I've had with a different vendor in the past. Can't recommend them enough."

"Everything was perfect. You guys are amazing."

"Keep up the great work!" - Sarah

"All mitigation services were rendered professionally. Everyone was very helpful!" - Michael

SERVPRO has provided us with better service than any company I have ever worked with. Thank you!

Always outstanding!

Wonderful job. Could not have been done faster.

These guys were on time and very professional. They explained the whole process and what I was going to expect. They made this tough situation go as easy as possible. I would definitely recommend them to anyone and everyone.

You guys were incredible! Thank you so much!

SERVPRO was very helpful and professional and guided me during my nightmare! So glad I used them.

Ben and his crew are very compassionate & caring. There was a fire in the building behind us, the entire place was burned down. Ben had 20+ people on our property the same day of the fire, they worked through out the night and made sure we understood everything that was going on. Ben secured our buildings with gates too whenever he wasn't around. Ben held our hands throughout the whole process and made it a very comfortable experience!

I can't thank you enough!

Had to call these guys out thanks to a water leak in my place. Really glad I found SERVPRO of San Diego City SW. They were super friendly, on time, and eased my stress by explaining everything really thoroughly and guiding me through the process. These guys worked really hard to get the job done well, and I was happy with the end result. I really recommend these guys. Super professional and easy to deal with.

You guys were awesome!

We ran into some challenges and Ben figured out alternatives. He kept me informed.

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As the President of a large HOA in San Diego I have called SERVPRO of SD SW several times for different issues that have occurred in our building and once in our own condo. I have always been incredibly impressed by this company and its remarkable team. Jordan, Ben and Tawny are truly outstanding and take great pride in their work and getting you and your property back as good as new.

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Not only are excellent at what they do, but these are genuinely kind and compassionate people. They are always thoughtful and considerate to our residents and keep you informed of the progress being made. This is without any doubt, a 5 star gold team!