What our Customers say...

Why SERVPRO Testimonials

I love this branch of SERVPRO.  Ben, Jordan and the team are the best group of people who made my horrible condo flood seem manageable. Shout out to the amazing contents manager, Steph.

Where do I even begin? This company has been AMAZING to work with on multiple projects of a property portfolio we oversee. Their quick efforts, excellent detail, and communication is everything you need in any emergency or urgent matter. They answer all my questions and concerns, and follow up whenever needed. 

Also, they specialize in all of Downtown so have high knowledge in all the communities. This makes for a very easy and smooth process (especially with HOA's :) )

Lisa & Ben, thank you for all you do and leading such a great team! Greatly appreciate all the hard and professional work!

My condo had major water damage due to a small fire in the unit above, and the fire sprinklers going off. Thank goodness this SERVPRO franchise got the job to help me... awesome group of caring people. Shout out to Steph the contents manager for taking such great care of my belongings!!

So we have a rental unit on the 3rd floor of a condo building in Little Italy, and the washing machine water-level sensor switch failed... Yup, flooded half of our unit and the ceiling / walls of the unit down stairs. We called SERVPRO right away, oh we had never used SERVPRO services before, but thankfully a few months ago our neighbors had a bathroom tub overflow in their 3 story home and it flooded all the way to the garage. In talking with our neighbors about their experience and repairs they highly recommended SERVPRO, if we ever needed such. Well we did and so we call SERVPRO... They were out their very quickly and sucked up all the water, even from the washing machine tub. They masked off the unaffected areas with plastic walls, took off the base boards, cut out the wet drywall and removed the wet carpet pad... They setup their blow dryers and let evaporation do the rest. Then they came back and inspected the walls / floors and not finding any remaining water they quickly restored the walls, carpet pad and base boards, looks like new. 

Quick response and excellent service.  We had a listing that was affected by a water main break.  Owner was off-site at the time.   Tanya was quick to meet me at the property and walk us through the process.  As soon as the Owner gave the green light, Jordan was on-site to begin the remediation process.  They kept us informed the entire time.  Very impressed with the professionalism of the entire crew, their care of the building, and of our client. Love SERVPRO San Diego City SW!

Our insurance company sent SERVPRO of San Diego City Southwest to deal with the little flood caused by the failure of a valve on our dishwasher. They were prompt, professional, and did a great job. They set up fans and dehumidifiers. The areas with wet dry wall were cut out.  During the next week they packed up the lower kitchen cabinets, removed those cabinets, packed up our office, and dining room. The rooms were dried out within a week. Everyone was helpful, thoughtful and very professional.